Frequently asked questions on Saving Account


1. How do I approach Citizens Bank to open a Citizens Savings Account?
You can approach us in any of the following ways: Write to us using the "Email Us" option You can just walk into any of our branches.

2. What is the minimum balance required to be maintained for a Citizens Savings Account?
Minimum balance required to open a Citizens Savings Account is NPR 0.00/-.

3. At what frequency will the interest be paid to me?
Interest earned on your Citizens Savings Account balance shall be credited to your account on a Quaterly basis in the month end of Poush and Asad.

4. Do I need an introduction from an existing account holder? The Bank needs no introduction from an existing accountholder if you are submitting proof of identity and address documents, as prescribed. However if you do not posses any of the address proof document then an introduction from an existing accountholder, having satisfactory relationship, is required.

5. Whom can I include as Joint Applicants?
Anyone can be included as a joint applicant for a Citizens Savings Account except a minor (less than 16 years of age).

6. How can I change the nominee(s) for my Citizens Savings Account?
You can change the nominee(s) by making a declaration to that effect, in the appropriate form, which is available at any of the branches.

7. Do I have any facility for Standing Instructions?
Yes, you can set up standing instructions through your Citizens Savings Account. A few examples of the same are as below: Transfer to a Fixed Deposit. Make recurring payments like Instalments etc.

8. What are the different channels through which I can access my Citizens Savings Account?
You can access your Citizens Savings Account through:
Citizens Bank branches
www.ctznbank.com
SCT Network ATMs
SMS Banking